Can I add my loyalty or gift cards to my Apple Wallet? Can I add my card to multiple smart devices and wallets? Can I activate my card on mobile if I dont have the app? Why do I see closed accounts in Cash flow and Top categories insight? This may reduce the potential for misdirected payments. Fast or real-time payments are sent and received using Osko by BPAYand can be addressed to either a PayID or a BSB and account number. How long does it take for the cheques to clear? Where can I find the $5 Hey You credit offer T&Cs? What happens if my Garmin smart watch is lost or stolen? If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? Our Privacy Statementexplains how we use cookies. What do I need to set or change my PIN online? Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? How can I export a detailed transaction history? Will my password information for non-Westpac accounts remain secure? Can I set it up later? My current card is about to expire, when will I be able to view my new Digital Card details? Can I get the balance of the $5 Hey You credit refunded from my Hey You account? Its when criminals impersonate you or someone from your business or one of your suppliers using similar names, domains, or fake invoices. Are these modules customisable on your home screen? This will mean that your PayID display name (or what will be returned to the customer) will be the legal name of your business, rather than its trading name. A page in Westpac Online Banking doesnt look right, looks or behaves strangely, or has additional unfamiliar fields. How does Westpac for iMessage differ from using the banking features from within Westpac Live? Note: Make sure you have sufficient cleared funds on the day your payment is due to be processed. I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? And when paying someone new, protect yourself by asking them for their PayID (or BPay billing code). What are the permissions Ill see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? Which cards can I use to make purchases with my mobile? You can also pay other businesses and organisations through Online Banking, using their PayID. Are mobile payments from my mobile secure? Is my PayID going to be automatically created? I've received a message to call Westpac on the Verification Needed screen, why? How are Credit Card Payments categorised? How do I change my current Westpac credit card to a different Westpac card? Note: Your payees must have registered their PayID at their financial institution before you can make a payment to it. What is a Digital Card Number and how is it different from my Card Account Number? Which cards are eligible for a Digital Card? How do I disable or unlink a Westpac account from the Westpac Banking skill? How do I switch to receiving Digital Mail? I sent an invitation to my joint applicant, but the account isnt open yet. Can I use Samsung Pay as a backup when my physical card is blocked or reported lost/stolen? You can register your mobile number as a PayID, then share it with people who need to pay you instead of needing to remember your BSB and account number. Payments to a BSB and account numbers will automatically be processed by Westpac Online Banking as an Osko payment if: you have an . What happens if I suspect fraud or want to dispute a transaction on credit or debit cards? Overseas and off shore bank accounts are not supported. How long will it take for estate funds held in bank accounts to be released? What should I do if my phone is lost or stolen? Which Westpac personal accounts are eligible for Osko payments and linking to PayIDs? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? Why? Can I stop the Travel Notifications from being sent to my Apple Watch? Is my Digital Card safe if my phone is stolen? As a Business customer, how will Osko and PayID payments change my bank statement or export? How do I know if my mobile payment has been successful? My device has been lost or stolen. I can see my card in my Fitbit but the transaction is declining. What happens if my application for financial hardship is declined? Can I add multiple cards to Apple Pay on my device? Can someone else use Siri to make a payment with my Westpac account? Can I add multiple cards to my Garmin smart watch? Can I get a replacement card online? Can I still make mobile payments with the NFC functionality switched off? How do I set payments to be approved by 2 or more people? How do pending transactions affect my balance? What happens if I am not happy with your response? Get access to money fast through the receipt of cleared funds in near real-time. Then check the details and confirm you want to create a PayID. Can I view or change my Daily Payment Limit using Online Banking? Why? These may change or we may introduce new ones in the future. Will Westpac release funds for additional funeral expenses? My loved one has recently passed away. What do I need to set or change my PIN online? Is my card eligible to set or change my card PIN online? If I have an iPhone X, can I use Face ID on the Westpac app to log in? Does my iPad need to be password protected to register for fingerprint sign in? Where can I find out more information about Fitbit Pay? To send money to your family and friends with eligible accounts at participating financial institutions in under a minute, 24/7, all you need to know is their PayID or BSB and account number. How do I protect myself from Online Banking fraud? How do I change my current Westpac credit card to a different Westpac card? Why cant I sign in to my Mobile Banking? How do I set up a credit card repayment reminder in Westpac Online Banking? I started opening a joint account but no longer want to proceed. Why? Pretend to be a CEO or employee from another company to get a payment from you or. Do I need to remove it? For other ways to stay smart, safe, and secure from scammers visit the Westpac Security Hub. 302 - What happens if I close my Westpac everyday bank account? What are the interest rates on your home loans? Are there any changes to my statement when I have a SmartPlan? Why do I need to give you access to my contacts list to use Pay to Mobile? Ive added my Westpac Mastercard debit card but cant see CHQ/SAV. How do I make a contactless transaction using my mobile? Can a joint account have more than two account holders? How do I cancel the mobile payments feature? You can register an ABN as your PayID. 302 - What happens if I close my Westpac everyday bank account? My physical card has expired. Why dont the card details on the merchants receipt match my physical card number? Can I increase the $20,000 limit which currently applies for a 7-day period? Can I include a description with in my Siri payment? Can I only make an Osko payment to a PayID? My Westpac Protect SMS code looks different to what I expected. Can I use Apple Pay as a backup if lose my physical card? All branches are open: What happens if I miss a SmartPlan Repayment? What information is available for interest rates and tax? What do I require to successfully add a Card to Garmin Pay? Do I still get reward points when I use Garmin Pay? This may save time on reconciliations and allow you more time to focus on your business. Can I use Fitbit Pay if I am overseas in the same way as I would in Australia? Which banking tasks can I perform using the Westpac Keyboard? You must inform us immediately if you suspect the security of your access details has been compromised or you suspect an unauthorised transaction or potentially fraud on your accounts. Why am I asked to complete verification when I add my card to Apple Pay? How many accounts can I link my PayID to? Do I need to have my phone nearby to use Fitbit Pay? Best of all, it is part of your online banking. When will the External Accounts Service be removed? Is Westpac Keyboard available on all messaging apps? Can more than one person's fingerprint be registered to a device? Can I switch off the NFC functionality on my mobile? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? How do I transfer between my accounts using Online Banking? Can I use Garmin Pay if I am overseas in the same way as I would in Australia? Which Westpac corporate accounts are eligible for Osko Payments? What happens if my Fitbit smart watch is lost or stolen? How do I dispute a transaction made using Apple Pay? / Can I add my card on multiple devices? On a mobile, select Pay > Choose A Payee > Add > New PayID/Mobile payee. Why? How do I enable the Westpac Banking skill? How do I get the Westpac iPhone or Android Phone App for Mobile Banking? What happens if my mobile number changes or I need to change my PayID? Are the Fitbit Pay transaction limits and PIN the same as my physical Card? What will happen when my card expires? What is the Digital Safe? Why have I been contacted about this change? How do I enable the Westpac Banking skill? Where do I find my messages and alerts on Westpac Online Banking? Ive been able to Pay to Mobile for a while. Where can I find out more information about Garmin Pay? My card details have been removed from the Google Pay app. Are there additional fees for using Westpac Keyboard? It is now the next day and still not in my account. What happens if I want to break a Term Deposit contract before maturity? Is it possible to change the ATM / EFTPOS limits on my Handycard? What information do you collect and how is it used within the Westpac Banking skill? Manage Term Deposit online - what is the Six Business Day Variation Period? Can I tell which merchants on the My Merchants list have a digital token and which have my card details stored? How long am I able to receive assistance for? I don't recognise a direct debit transaction. How do I notify Westpac if Im going overseas? What measures can I take to protect my information? What do I do with the cheque after submitting it? Why do I need to give you access to my contacts list to use Pay to Mobile? Who can I talk to? What happens if I make extra repayments to my SmartPlan? I have a joint account can I receive Digital Mail? How do I stop receiving paper statements and receive them electronically? Ive been able to Pay to Mobile for a while. How long does the $5 Hey You credit offer run for? How do I know the cheque went through if my phone 'died' whilst submitting it? What is a Device Account Number and how is it different to my physical card number? I've deleted the Google Pay app but can still make payments. If I have an iPhone X, can I use Face ID on the Westpac app to log in? How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? What happens if my camera doesnt capture my card details? We use cookies for security purposes, to improve your experience on our site and tailor content for you. Should I close the accounts of the deceased? How do I change the account displayed in Quick Balance? What if I want to sell my mobile device and get a new one? Full details are available on request. Can I use Apple Pay to tap on / off on Opal in NSW? What do I need to do if I am a US citizen or tax resident? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? Consider its appropriateness to these factors before acting on it. Why? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? I received an email from Westpac. What do I do if I have issues with the Beem app? How can I keep my card safe in Apple Pay? What will happen when my card expires? Will the Digital Mail be the same as paper mail? Can my additional card holder add their card to Apple Pay? What are my transfer limits for business accounts and how do I change them? Can I use my Digital Card details to make online transactions? How are Credit Card Payments categorised? What if the app is not accepting my fingerprint after registering? A Digital card Number see CHQ/SAV notify Westpac if Im going overseas to. Which merchants on the day your payment is due to be password protected to register fingerprint... 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