I recently got a replacement device iPhone XS Max and Asurion told me if I don't return the old iPhone I could be charged a non return fee of $100. Device must remain active for 45 days. That's 400 less than a X is worth. If you're accepting for an organization, you're representing that you are authorized to bind that organization, and where the context requires, "you" means the organization. Or, if you don't have device protection, check out your other options for replacing a damaged device. If you don't like having to pay it, lobby your elected representatives. The returned payment fees are not refundable although many companies do this I cannot say its $30. No, the Damaged Device Fee can't be reversed. Activation of 4G LTE/5G phone on One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or 5G Get More plans req'd. Have a phone you love? Court TV is set to return to television via Katz Networks, which is part of The E. Starting at $40 per month (a price hike coming August 1 will raise rates, from $35 per month), DirecTV Now lets you stream live TV to your TV, phone or tablet. 0 Likes. 15 years of service and never a late payment. Please sign in again to continue. Compare what's included with each Verizon insurance option available for your mobile device. 4 yr. ago A 50 cent increase is almost always some kind of change in tax. Although Verizon is probably doing its best to keep its customers satisfied, according to many posts on their community forum, they are not doing a good job. Never forget a payment again, enroll in Auto Pay and Paper Free Billing today! Due to inactivity, your session has expired. Zandermill01 4 yr. ago. Note: Most of these alterations are cosmetic but since they involve opening the device's case in a way that voids a manufacturer's original warranty, these changes may result in a Damaged Device Fee. iPhone is a registered trademark of Apple Inc, $500 via Verizon e-gift card (sent w/in 8 wks). Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Filing a Verizon insurance device or phone claim is easy! Does Verizon $25/month loyalty stack with teacher discount? $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved . You can find your Inbox by clicking on your username at the top right corner of this page. That's when a payment on the Verizon account was made (manually or thru auto pay) but was returned from the bank for not having adequate funds to cover the amount with the checking/credit account numbers at that time. When I found out, I immediately made the payment again. Do I still have to pay the Damaged Device Fee if I have device protection? . If you're required to send Verizon your current device as part of a recent early device upgrade promotion, you must send the device to Verizon Wireless within 14 days of receiving your new device, or you'll be charged the early device upgrade non-return fee of $199. Fuckers, I was never charged. Due to inactivity, your session has expired. What is that? All merchandise must be in like-new condition and accompanied by the original receipt. I forget what its called but one of the federal taxes/fees is adjusted quarterly. Please search Return Policy on verizon.com for more details. Email and telephone no. There is a fee that you must pay if you fail to return Verizon equipment to the nearest authorized Verizon store. I got the email that payment didnt go through and I contacted support right away and they had to send me a link to put my account into because the website would not take it from my computer without those same check numbers at the end no matter what she had me do. I have been charged $25 for "payment return fee". Extend your session by clicking OK below. If a device purchased as part of a BOGO offer is being exchanged for the same make and model, only the item that is being exchanged needs to be returned. You may return or exchange wireless devices and accessories within 30 days of purchase. Only the back glass is broken and doesn't affect the phone functionality. The Damaged Device Fee is applied when a device is returned as defective for a Certified Like-New Replacement device, but is found to have been misused, has liquid damage, hardware alterations or unreasonable wear and tear. Here's how to help determine if your device has damage. When you return a phone to Verizon, there is a fee of $50 if you're not going through the mail in Hawaii. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. The payment return fee is calculated automatically when they try to take a payment and the bank rejects it from being paid. What Fees Does Verizon Charge? If you upgrade from a non-GPS capable wireless device to a GPS capable wireless device and then return it within the return period, Verizon will not allow the older non-GPS capable wireless device back on our network. Planning to ship us a device for return or exchange? So my question is, if I don't return the two phones that are in working condition but have minor issues and I just eat the $100 fee, is that illegal? If you purchased your Galaxy S5 in stores like Best Buy it is possible to return it to those stores for money back if it is found to not function properly. Yay! Plus, you can catch up with recent coverage and access a library of iconic trials On Demand. Opened software purchased separately may be exchanged only for the exact same item at a Verizon Communications Store and may not be returned for refund. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. The FUSC is not a tax on the consumer unlike the other taxes on the bill. If you cancel your service after the 30-day period, but prior to the expiration of your minimum term, you will be responsible for all of the above mentioned charges, including an Early Termination Fee. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee. Examples include: Bezels (cases) that involve opening the case and removing the original bezel, Non-removable battery/back panel (Doesn't include back panels that can be removed for battery access), Device screens that have been replaced by a customer or non-authorized agent, After-market decorations that are affixed permanently to the device. Extend your session by clicking OK below. How to replace a lost, stolen or damaged device, other options for replacing a damaged device, Written details, with arrows pointing to specific damage areas, Shipping box to demonstrate that the damage did not occur during transportation. Note that you will have to pay a restocking fee of $50, which applies to any return or exchange for a wireless device. According to Verizon, the non-returned fees are as follows: Broadband Home Router: $100.00; Fios Extender: $145.00; Fios Network Extender: $99.00; Fios . Cancelling is quite easy once the process is started. For that price + the deductible, I may keep it and let my girlfriend use it. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. (I can assure you I had .52 cents in my bank account.) I'd like to have this fee reversed. The device you send must be in good working condition, and the same one that was on the upgraded line. If you received your merchandise through a "Buy One, Get One Free" or similar offer and return only one of the items, your promotional offer will be canceled and a charge will appear on your next month's bill for any promotional benefit associated with the offer. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. Create an account to follow your favorite communities and start taking part in conversations. You just need to enter the phone number on the verification dialog, and the confirmation text will . See. Verizon thinks the One Plus Nord I sent for trade is Horrifying 5G home internet customer service, Coverage in my work area changed to poor about 6 months ago. Due to the age of this thread, it will be locked in order to keep discussions current. If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. Devices must be returned within the 30 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. Here are the explanations of the basic Verizon return policy terms: Return period You can return or exchange wireless devices and accessories within 14 days of purchase Return fee Verizon charges a $50 restocking fee for all returns and exchanges in all states except for Hawaii. Device must remain active for 45 days. Visit our instructional page to learn how to prepare and package your device for shipment. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. Returning your merchandise does not automatically terminate your service. Non sent device is an additional 300. Press question mark to learn the rest of the keyboard shortcuts. You accept the agreement by: When you accept, you're representing that you are at least 18 years old and are legally able to accept an agreement. Apple Watch - monthly charges - $3.56 more in surcharges "Unlimited Texting from the US to over 200 countries". Yes, if you return your device for a Certified Like-New Replacement device and it's damaged, you'll still be assessed the fee. We have been loyal customers for years and I always make our payments on time. I have been charged $25 for "payment return fee". Smartphone Line Access Fee Verizon will sometimes glitch and take you a long time to try different solutions. At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. What is that? If you purchased your device from a non-Verizon owned retail location (authorized retailer), you should review that location's return policy regarding their acceptance of device returns. They are simply recouping what they have to pay. You can do this at 1-800- 922-0204. If your device is damaged, go to our How to replace a lost, stolen or damaged device page for replacement options. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. Hi JustaRegularGuy,Your issue has been escalated to a Verizon agent. By the time that five or so days had passed I just decided to pay the extra portion for the first half of the month along with that .52 cents which happened to be (83.71) After the 3-5 days that payment came out, the December bill was fully paid and I had forgotten about the .52 cents failing to go through. The email should contain pictures of the returned device, including: The exact fee depends on the level and type of damage, but it can equal the retail price of the device. 4 riddlerthc 3 yr. ago Was this an Apple Upgrade Program upgrade or had an iPhone XS and joined the AIUP for the 11 Pro? $500 via Verizon e-gift card (sent w/in 8 wks). I saw the $25 charge on my bill and contacted right away and they said they couldn't refund because it wasn't their fault. Or Your state or county taxes changed. Depending on the creditor, returned. You'll be notified by email if a Damaged Device Fee is assessed. I called them the same day and they said they would send another device and when I receive it to send back the other 2, and if I don't I will be charged $50 per device as a non-return fee. You are permitted to make one exchange. Even after returns, customers have to pay an extra charge for restocking fees. Gift cards are not eligible for return or exchange, except as required by law. verizon wireless surcharges include (i) a regulatory charge (which helps defray various government charges we pay including government number administration and license fees); (ii) a federal universal service charge (and, if applicable, a state universal service charge) to recover charges imposed on us by the government to support universal Activation of 4G LTE/5G phone on One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or 5G Get More plans req'd. This was a human error. You may return or exchange wireless devices and accessories within 30 days of purchase. But if they are following the rules it would be a "courtesy" if any company returns it. I see some companies charge 5% of the bill (like a late penalty) and some states only allow certain amounts to be assessed. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. No, if you turn in your device as defective for a Certified Like-New Replacement device, we can't send the device back to you or fix it. Verizon doesn't have to charge the consumers for it. When you finally Pay off the Verizon phone, what happens then? and telephone no. How will I be charged for the Damaged Device Fee and when do I pay it? Please check your Private Message Inbox for a message from Verizon_Support. Shipping charges may apply to exchange merchandise sent to you by Verizon. Get up to $500 when you. Devices can't be returned once they're received at our warehouse. $99 for basic phones and other connected devices. Re: I have been charged $25 for "payment return fee". Refer to our File a claim FAQs to learn about filing a claim. Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. $500 via Verizon e-gift card (sent w/in 8 wks). I see some companies charge 5% of the bill (like a late penalty) and some states only allow certain amounts to be assessed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Since the device is a $499.99 item, and many people will opt to pay $100 a month for a . Which it didn't. Please sign in again to continue. That's when a payment on the Verizon account was made (manually or thru auto pay) but was returned from the bank for not having adequate funds to cover the amount with the checking/credit account numbers at that time. I have been charged $25 for "payment return fee". Fast forward to the february (jan20-feb19) bill coming out and I have a 20 dollar "payment return fee" My guess is that is for the .52 cents that was "refunded" to my account. Never been more disappointed with customer service, as they just kept saying there was nothing they could do and they understood I was frustrated, but to have a great day. All merchandise must be in like-new condition and accompanied by the original receipt. Use our Check for Physical Damage page to see if your device has any of these types of damage. Due to inactivity, your session will end in approximately 2 minutes. If Verizon must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee. Select one of the options below to verify your account. In January I paid my bill before I even received the bill but when I received the bill it was .52 extra cents. If you moved or changed number. Once the wireless device or accessory is returned, your data cannot be recovered. The FUSC money is used to give poor people free phones. A restocking fee of $50 may apply to the return or exchange of a wireless device. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***. You will have the ability to choose to cancel your service. I called and spoke to someone about the fee and was told it could not be reversed. If you moved or changed number. But if they are following the rules it would be a courtesy if any company returns it. You must call Customer Service to cancel service. Device must remain active for 45 days. Unethical? Get up to $500 when you, Verizon Fios Community Terms of Service and User Guidelines. Yeah "gotta love Verizon adding 50 cents" Not like it would be taxes or anything that vary month to month. Call and see if theyll credit it. You may exchange your device one time. There's usually a 200-300 deductible and then an additional fee for non returned equipment. I see that this is an old post, but the same thing has happened to me. Unauthorized modifications or alterations to hardware. You'll be required to pay the fee as part of your bill charges for that month. If you want to cancel your wireless service, you can do so by calling Verizon customer service. Due to inactivity, your session will end in approximately 2 minutes. LoginAsk is here to help you access Smartphone Line Access Fee Verizon quickly and handle each specific case you encounter. FINISHED COPY EIGHTH INTERNET GOVERNANCE FORUM BALI BUILDING BRIDGES-ENHANCING MULTI-STAKEHOLDER COOPERATION FOR GROWTH AND SUSTAINABLE DEVELOPMENT OCTOBER 25, 2013 10:00 A.M. WORKSHOP 282 INTERNET TELECOM "CONVERGENCE" AND GLOBAL INTERNET GOVERNANCE The following is the output of the real-time captioning taken during the Eigth Meeting of the IGF, in Bali, Indonesia. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Wireless device/accessory Return and Exchange Policy, Verizon Prepaid Service Return Policy and important information. You'll be required to pay the fee as part of your bill charges for that month. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Device Fees - fees for wireless devices. By your own admission the error was on your part and not verizons. How does the Verizon device payment program work? I'm confused though, you said 300 is the cost of the device they sent to him but that's not true. You can cancel a line of Service within 30 days of accepting this Agreement without having to pay an early termination fee as long as you return, . That this is an old post, but the same or a question/issue. Charge the consumers for it but when I found out, I may keep it and let my use... Keep it and let my girlfriend use it options below to verify your.. Working condition, and the bank rejects it from being paid be taxes anything! Here to help determine if your device is Damaged, go to our File a claim was.52 extra.! Three days of purchase hi JustaRegularGuy, your session will end in approximately minutes... Other connected devices more in surcharges `` Unlimited Texting from the us to over 200 countries '' tax. Exchange merchandise sent to you by Verizon I received the bill it was.52 extra cents fee '' Verizon.... 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